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Customer Service

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AndLight.dk

City: København
Zip: 2450
State:
Address: Tømmergravsgade 4B
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ABC Home Furnishings

City: New York
Zip: 10003
State: New York
Address: 888 Broadway
atelier JP

City: Kirchgellersen
Zip: 21394
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Address: Baeckerstrasse 5
Brdr. Friis

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Address: Gladsaxevej 311
Freerise SAS

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Address: La Noria 14, 806 route d’antibes
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City: København K
Zip: 1256
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Address: Amaliegade 35
HolmrisB8 Løsning

City: Løsning
Zip: 8723
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Address: Helge Nielsens Allé 7
Damad Licht Studio

City: Den Haag
Zip: 2513 BW
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Address: Torenstraat 146
De Klare Lijn

City: Leiden
Zip: 2312 JH
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Address: Nieuwe Rijn 61
De Licht Bedenkers

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Zip: 3031 EE
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Address: Goudsesingel 51
Design Center Roskilde

City: Roskilde
Zip: 4000
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Address: Ringstedgade 7
Designlinq B.V.

City: Rotterdam
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Address: Goudsesingel 156-unit 7
Designlite.dk

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City: København
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Address: Amagertorv 10
Koolmat Oy

City: Helsinki
Zip: 00150
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Address: Perämiehenkatu 12
Lightology

City: Chicago
Zip: 60654
State: IL
Address: 215 W. Chicago Avenue
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Address: Godthåbsvej 57
Elgården Varde

City: Varde
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Address: Nordre Boulevard 92
FIAT LUX DESIGN

City: Amsterdam
Zip: 1011 BJ
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Address: Binnenkant 26
Henning Jensen Køge

City: Køge
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Address: Høgevej 5
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City: Bjerringbro
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Address: Martin Bachs vej 5
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City: Oslo
Zip: 0106
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Address: Haakon VII gate 10
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City: Helsinki
Zip: 00170
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uno form

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Address: Søtorvet 1
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Address: Dalsagervej 25
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City: Aabenraa
Zip: 6200
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Address: Løgumklostervej 145
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City: Borup
Zip: 4140
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Address: Hovedgaden 64B
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City: Ringkøbing
Zip: 6950
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Address: Birkmosevej 18
Licht en meubels

City: Amsterdam
Zip: 1094 HE
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Address: Javastraat 133-141
Lichtcentrum Koos de Ruiter

City: Winschoten
Zip: 9672 BG
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Address: Papierbaan 1a
Lichtstudio van der Hee by Robbert

City: Amsterdam
Zip: 1075 CL
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Address: Koninginneweg 129
Botium

City: Valby
Zip: 2500
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Address: Carl Jacobsens Vej 16, Opgang 6, 2
formcph

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Zip: 1820
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Address: Frederiksberg Allé 68
www.lysmesteren.dk

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lohmüller - Licht & Wohnen

City: Lorrach
Zip: 79539
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Address: Tumringer Str. 286
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City: Illkirch-Graffenstaden
Zip: 67400
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Address: Rue du Girlenhirsch 1
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City: Ebeltoft
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City: Esbjerg
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Wim Gelhard GmbH

City: Dortmund
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City: Berlin
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Address: Kantstrasse 17 / im stilwerk
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City: Skanderborg
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Møbelhuset Silkeborg

City: Silkeborg
Zip: 8600
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Address: Stagehøjvej 19A
Olai Furniture

City: Helsingør
Zip: 3000
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Address: Sct. Olai Gade 42
Paustian Utzon House

City: København Ø
Zip: 2100
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Address: Kalkbrænderiløbskaj 2
Paustian V/ Strøget

City: København K
Zip: 1153
State:
Address: Niels Hemmingsens Gade 24
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City: Århus C
Zip: 8000
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Address: Lille Torv 2
Spotlight

City: København K
Zip: 1264
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Address: Store Kongensgade 103
Thusgaard El-Center

City: Struer
Zip: 7600
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Address: Industrivej 14
Vestergaard Møbler

City: Næstved
Zip: 4700
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Address: Merkurvej 3
Watt Design

City: Den Haag
Zip: 2517 AR
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Address: Laan van Meerdervoort 94-A
www.illumsbolighus.dk

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www.illumsbolighus.no

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architecture & aménagement s.a

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Zip: L-1123
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ARROJU FOR LIVINGBOS24

City: Belsele
Zip: 9111
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Address: Bosstraat 24
GRIETENS CONCEPT

City: Herent
Zip: 3020
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Address: Brusselsesteenweg 28
Lampada Verlichting

City: Maastricht
Zip: 6211 LB
State:
Address: St. Jacobstraat 4
Le Papillon

City: Maastricht
Zip: 6211 EZ
State:
Address: Het Bat 24
Versteeg Lichtstudio

City: Haarlem
Zip: 2011 CB
State:
Address: Turfmarkt 18
jasniej.com

City: Gdansk
Zip: 80-241
State:
Address: al.Grunwaldzka 54
yestersen sp. z o.o.

City: Warszawa
Zip: 00-610
State:
Address: ul. Lekarska 5
Moaai Design Shop

City: Poznań
Zip: 61-751
State:
Address: Bóżnicza 1 lok.203
Lysmesteren Vejle

City: Vejle
Zip: 7100
State:
Address: Sjællandsgade 17
Pufa Design

City: Kołobrzeg
Zip: 78-100
State:
Address: Bałtycka 31/2

FAQ

BETTER LIGHT UPDATE v. 1.2.1

Thursday, June 25th 2020, Shade releases Better Light v. 1.2.1 for both iOS and Android. The update includes:

  • Improved light handling
  • Light dimming can now also be controlled from the app

Please follow the 4 easy steps below to upgrade your units.

BETTER LIGHT UPDATE v. 1.2.0 

Wednesday, May 27th 2020, Shade releases Better Light v. 1.2.0 for both iOS (127) and Android (161). This will impact the following:

  • New ØS1 and Node firmware

  • Improved individual ØS1 control

  • Node dimming and control improvements

  • Node to be an internal part of your Bluetooth Mesh

  • Performance and stability improvements

We will kindly notice that Android-users will need an iPhone to run the upgrade. After the upgrade is completed both ØS1 lamp and Shade Node will work as usual with an Android.  

On top of that, you will get brand new lighting moods designed by Øivind Slaatto.

For upgrade instructions we made a step by step video guide, which is available here:

How to get the new lighting moods designed by Øivind Slaatto:

Please be aware that if you want to add the new lighting moods to an existing group your own lighting moods will be deleted.

If you instead create a new group the new lighting moods by Øivind Slaatto will be your default lighting moods.

SETUP

Setup video guide

ØS1 Pendant:

Can I connect the ØS1 Pendant to a regular power outlet?
No. The ØS1 Pendant needs to be installed with the provided cable and base, to secure correct power supply. It is very important to read the Installation Guide carefully before installing the ØS1 Pendant.

Should you by mistake connect the ØS1 Pendant directly to a regular power outlet, the module will be damaged. Such conduct will result in a void guarantee.

Can I install the ØS1 Pendant on a dimmer-switch?
No. If you connect the ØS1 Pendant to a power supply connected to a dimmer-switch, it will in worst case destroy your ØS1 Pendant. You can adjust the ØS1 Pendant’s light intensity with the Better Light App or the Shade Node.

ØS1 Table/Floor:

Do I need to use the power adapter included in the box?

Yes. The power adapter included in the box must be connected to the cable to secure correct functionality. For best performance avoid turning off the power to the adapter. 

ØS1 Wall:

Can I connect the ØS1 Wall lamp directly into a power outlet?
No. The ØS1 Wall lamp needs to be installed with the provided cable and wall base, to secure correct power supply. It is very important to read the Installation Guide carefully before installing the ØS1 Wall lamp.

Should you by mistake connect the ØS1 Wall lamp directly to a regular power outlet, the module will be damaged. Such conduct will result in a void guarantee.

Can I install the ØS1 Wall lamp on a dimmer-switch?
No. If you connect the ØS1 Wall lamp to a power supply connected to a dimmer-switch, it will in worst case destroy your ØS1 Wall lamp. You can adjust the ØS1 Wall lamp’s light intensity with the Better Light App or the Shade Node.

How to set up the ØS1 lamp?

After installing your ØS1 lamp, you can download the Better Light App and add your ØS1 lamp and Shade Node to the Better Light App. Now you will be able to create your own moods and utilize the moods using the Shade Node.

Get the Better Light App from App Store or Google Play.

For more info please watch this video guide.

Can the ØS1 and Shade Node be installed on more than one phone?

No. The ØS1 and Shade Node can only be installed on one phone. Once the devices are setup on the phone and you have created your 8 lighting moods the Shade Node is used to control the lamp in everyday life.

My ØS1 does not react to the Better Light App. What to do?

Check if you have installed the cable for the ØS1 correctly in the base. For the ØS1 Pendant the regular cable (which you provide), needs to be connected from the base to the power outlet. If the ØS1 is not connected to the right power supply, it will not be visible to the Better Light App. Please consult your Installation Guide.

If your ØS1 is visible in the Better Light app make sure that the connection is turned on to control the light.

Are you still experiencing issues with your ØS1 connection, please contact customer support: customerservice@shadelights.com.

My ØS1 does not react to the Shade Node. What to do?

To control your ØS1 make sure the Shade Node is installed in the same group as the ØS1 in the Better Light app. 

Check if the battery needs to be changed. 

Why use Bluetooth technology?
Using Bluetooth technology allows us to make a stand-alone product that will work straight out of the box. Regardless of whether you have Wi-Fi or not, regardless if your Wi-Fi is down or not. It secures your data and ensures you will always have light. 

You will need an Android smartphone with Bluetooth LE or an iPhone 5 or newer.

BETTER LIGHT APP

How do I get the Better Light App?

You can get the Better Light App for Android phones or iPhone 5 or newer. The Better Light App can be downloaded from App Store or Google Play.

We are frequently updating the Better Light App. Download the latest version to get the newest features. Do you experience issues with the Better Light App, please contact customer support: customerservice@shadelights.com.

When adding the ØS1 or Shade Node to the Better Light App, I’m told that they are already connected to a phone. What do I do?
An ØS1 lamp or Shade Node can only be added to one phone, unfortunately. To disconnect from a phone you need to reset the ØS1 or Shade Node to connect to another phone. 

This video guide shows how to reset the ØS1, Shade Node and the Better Light App. Do you experience issues with this procedure, please contact customer support: customerservice@shadelights.com.

My Better Light App will not connect to my ØS1. What to do?

If your Better Light App keeps trying to connect to your ØS1 close down the app and switch off Bluetooth on your phone. Turn on Bluetooth again and open the app to connect to your ØS1. You can also try to close down the Better Light App and unplug the ØS1 from the cable. Then put the ØS1 back on the cable and open the app to connect to your ØS1.

I have reinstalled my Better Light App. Do I need to reset my ØS1 and Shade Node also?

Yes, both ØS1 and Shade Node must be reset as well. Unfortunately, the devices can only be installed on one phone at a time. To install the devices in the Better Light App again the memory for the lamp and smart remote must be cleared. Follow our reset guide further down the page.

SHADE NODE

How do I control the ØS1 lamp with the Shade Node?
The Shade Node is a handy device perfect for everyday control of your ØS1 lamp. It has 3 features: 

  1. A simple click on the front of the Shade Node turns the ØS1 lamp on or off. 
  2. A twist of the Shade Node outer ring cycles through the predefined or customized moods you have created with the Better Light App. 

  3. With both at push and a twist at the same time you will be able to control the light intensity.

Can I add more than one Shade Node to an ØS1 lamp?

Yes, it is possible to add 2, 3, 4 or more Shade Nodes to control an ØS1 lamp. You must add all the Shade Nodes to the same group as the ØS1 in the Better Ligth App. Wait 5-10 seconds after adding each Shade Node before you start to control the ØS1 with the different Shade Nodes.

For example, you can place one Shade Node where you enter the kitchen and another Shade Node in the opposite end of the Kitchen.  

I have reset my Shade Node but the Better Light App tells me that the Node is already connected to a phone. What can I do?

Unfortunately, the Shade Node has not been reset correctly when the app shows this kind of message. Remember to use a nonconductive item to reset the device. The Shade Node will flash a red light 5 times when the reset button has been pushed correctly. Afterwards you are able to search for the Shade Node in the Better Light App.

How do I change the battery in my Shade Node?
If you need to change the battery in the Shade Node, remove the battery cover and replace the battery with a CR 2032 Lithium battery.

NAVIGATION

Before you start to control your Shade ØS1 with the Better Light App make sure that the connection between the devices are turned on. In the upper right corner of the Better Light frontpage the icon must be orange.

Can I control more than one ØS1 lamp as a unit?

Yes. If you want to control 2, 3, 4 or more lamps together as one unit you must add all the ØS lamps to the same group in the Better Ligth App. Afterwards you can turn the lamps on/off at the same time and create new light settings for the group.

How do I create a new group?

If you have more than one Shade ØS1 lamp and want to control them individually you must add the lamps to its own group. You can create a new group from the Better Light frontpage by clicking on + in the grey square. Choose a name for the group and one of the predefined icons. Now you can add an ØS1 lamp and Shade Node to the new group.

Can I rename my ØS1 or Shade Node?

Yes. When each device is added to a group it is shown by a blue icon. By clicking on the > in the right side of the device's icon, you can enter a new name for the ØS1 lamp or Shade Node.

How do I delete my ØS1 or Shade Node from the Better Light App?

You can delete a ØS1 or Shade Node from frontpage of the Better Light App. By clicking on the > in the right side of the device's icon, you can press the button “Remove this ØS1/Node”. Please remember to reset your ØS1/Shade Node after deleting the device from the app, otherwise you cannot connect the ØS1/Shade Node to the Better Light App again.

How do I change my favorite moods?

In the Better Light App we have predefined 8 favorite mood settings, which you can switch between with the Shade Node. For you to change one or more of the predefined mood settings fold down the menu called “Configure group moods” at the Better Light frontpage. Now you can drag each mood back and forth between the favorite line and the grey box.

Does the ØS1 always turn on in the same mood setting?
No. The ØS1 lamp will remember your latest mood setting when turning off the light and start up like that, when you turn on the light again with the Shade Node or the Better Light App.

RESET

How do I reset my ØS1?

There are two methods to reset your ØS1 devices. 

Method 1: Use the physical reset button on the ØS1 light module:

Reset the ØS1 – step 1/2

Make sure that the ØS1 is powered on.

Looking at the ØS1 from top you will find a small hole.

Reset the ØS1 – step 2/2

Use a paper clip or something similar to access the button hidden beneath the hole.

IMPORTANT!: Do only push the button briefly. Do not hold down the button.

When you feel a click, let go and the middle zone of the ØS1 will turn blue. Now the ØS1 is reset.

Repeat this with all your ØS1s.

Method 2: Use your regular wall switch to reset your ØS1 device

  • Make sure your lamp is turned on.
  • Turn your lamp off and on 5 times. It is important the the lamp is completely turned off and on before turning it on/off again, otherwise the reset won’t complete.
  • When the ØS1 has been turned on for the fifth time wait up to 10 seconds and the middle zone of the lamp will turn blue. This indicates that the ØS1 is reset.

For further instructions please see this video tutorial.

 

How do I reset my Shade Node?

Reset Shade Node - 1/2

Open the battery case, very gently.

There is a button located next to the battery.

 

Reset Shade Node - 2/2

Push the button, with a thin, nonconductive item, a toothpick for instance.

When pushing the button, you will feel and hear a subtle click and a red light will flash five times. The Node is now reset.

Now go back to the app and carefully follow in-app guide...

Terms & Conditions

1. General Information


1.1 Company Details
Shade Lights ApS
Toftebakken 7
3460 Birkerød
Denmark
VAT number: 20775874
Customer Service: +45 92 90 00 01
Email: info@shadelights.com


2. Payment


Shade ApS accepts payments made with VISA, Mastercard and Maestro.

 
Payment will be deducted from your account after your order has been shipped. Payments are in Euro (EUR) and include VAT. We do not add any additional fees associated with your order.
Shadelights.com uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. SSL allows our server to automatically establish a secure connection with your web browser. When you enter your credit card number into the order form, it is scrambled, transmitted across the Internet, and then decoded when it gets to us.


3. Shipping


All orders are shipped with Shade’s logistic partners unless otherwise specified. Free shipping and handling are included in your order.
All orders, including international orders, include free shipping and handling. However, please note that you will be responsible for any taxes or duties processed by your country on imported goods.
Delivery to small islands may in some cases have longer delivery times.

We strive to deliver within 5-7 business days. However, in relation to delivery time, we take into account external conditions beyond our control, such as weather conditions, delays at Shade logistic partners or delays at our external partners.


4. Returns and Claims


4.1 Warranty


Under the Danish Sale of Goods Act, a 2-year warranty is granted for the product. The warranty covers errors in material and/or production.
When you shop with us as a consumer, you have a right of 24 months warranty. If your complaint is justified, it means that you can either get the item repaired, exchanged, get the money back or a discount in price, depending on the specific situation. You must inform within a reasonable time that you have discovered the error. If you advertise within two months after the error has been discovered, the complaint is timely.
If your claim is warranted, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging and remember to receive a receipt for shipping so that we can refund your shipping costs.


The item should be sent to:
Shade Lights Aps

Toftebakken 7

3460 Birkerød

Denmark

When you return the item, please provide a detailed description of the problem and send us a mail at info@shadelights.com. Returns will not be accepted as Cash/Collect on Delivery (COD).


4.2 Right of withdrawal


As a consumer, you have 14 days of withdrawal when you shop with us.
The cancellation period expires 14 days after the day you received your product. If you have ordered multiple items in one order, but they are delivered individually, the deadline will run from the day you receive the last item.
The deadline means that you have 14 days from you have received your product, to let us know that you will cancel your purchase. You can send an email
to info@shadelights.com or use our standard return form and include it when you return your item. You can find our return form here. In your message, please make it clear that you wish to use your right to return/right of withdrawal.
You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.

Return shipping and handling costs are paid by the customer.


4.3 Returns


Once Shade has accepted and processed the returned item(s) to ensure the item(s) fulfils the conditions of return, a full refund of the item's price (but excluding shipping and handling charges) will be credited to the same credit or debit card that made the original payment.


4.3.1. Condition of Product


You are liable only for any impairment of the value of the goods, which is due to the handling of the goods other than what is necessary to determine the nature, characteristics and manner of the item. In other words, you can try the product in the same way as if you tried it in a physical store, but you should not take it to real use.
If the product has been used in other ways than described above, we consider the products to be used, which means that, in the case of withdrawal of the purchase, only a portion or none of the purchase amount will be returned.
We recommend returning the item in the original packaging. If the original packing is missing, it may result in a depreciation of the item.


4.3.2 Repayment


If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount for which you are liable. We will refund all payments received from you, including delivery costs (excluding additional delivery costs in cases where you have chosen a different delivery form than the cheapest form of standard delivery that we offer) within 14 days from the date we received your message that you want to use your right of withdrawal.
We will return the money to the same payment method that you used to make the original purchase unless otherwise agreed.
We can withhold payment until we receive the product unless you send us documentation that the product has been returned.


The item should be sent to:
Shade Lights Aps
Toftebakken 7
3460 Birkerød

Denmark


Returns will not be accepted as Cash/Collect on Delivery (COD).


5. Complaints

As a consumer you can complain about your purchase, please write to info@shadelights.com. If we are unable to find a solution, you can file a complaint with
the Centre for Complaints:


Centre for Complaints
Nævnenes Hus
Toldboden 2
8800 Viborg


www.forbrug.dk


If you are resident in an EU country other than Denmark, you can appeal to the EU Commission online complaint portal here. 


6. Disclaimer


To the fullest extent possible, Shade ApS provides accurate content on this website.
Occasionally there may be price changes, sold-out goods and unintentional errors on the website. We reserve the right not to be liable for errors or changes incurred in this respect.
Unless otherwise stated, no employee, affiliate or representative of Shade ApS is liable for damages arising from the use of this website or the products and services sold on this website.


7. Trademarks


You are not permitted to use any product designs, product names or trademarks represented on this site without the prior written consent of Shade ApS. Shade ApS reserves all rights. This website and all contents are protected by copyright laws, trademark laws, and other applicable laws. You are not permitted to copy, reproduce, republish, upload, post, transmit or distribute in any way the contents of this website including all text, images, and layout without the prior written consent of Shade ApS.


8. Contact


You can contact us per phone at +45 92 90 00 01 or via mail info@shadelights.com. We will get back to you within 5 working days.
Terms & conditions are last updated 21.02.2020

Cookie Policy

Shade ApS makes an effort to offer a transparent website with the content that is the most relevant to you. In order to do this, we use technologies that can collect, process and sort information regarding how you and other visitors use www.shadelights.com (“The Website”).

Shade ApS use of cookies may include processing of your personal data, and we, therefore, recommend that you also read our Privacy Policy.

By using the Website you accept that Shade ApS uses cookies as described below, unless you have opted out of cookies in your browser.

1.  WHAT ARE COOKIES?
Cookies are small text files, which the Website places on your computer’s hard drive, smartphone or other electronic devices. Cookies contain information, which the Website can use, among other things, to make the communication between you and your web-browser more efficient.

2.  WHY DOES SHADE APS USE COOKIES
Shade ApS uses different kinds of cookies to provide you with optimal user experience and service when you use the Website. We also use cookies to collect a basis for optimizing traffic on the Website and between other websites. See below for more information about the purposes of our use of cookies.

3.  THIRD PARTY COOKIES
It is not only Shade ApS that can place cookies on your computer’s hard drive, smartphone or other electronic devices, when you visit the Website. User-related statistics are collected via the cookie analytics. The cookie collects information about the location of your device based on the IP-address, what pages you visit on the Website, as well as how long you spend on them. This knowledge is used by Shade ApS in order to optimize the Website and to give you the best possible experience. We use systems from Google Analytics and Google User Content.

4.  OTHER THIRD PARTY COOKIES
It is also possible to use other third party services on the Website, and these services may also use cookies. You can choose to block third-party cookies in your browser – as mentioned below. There may be functions on the Website that you cannot use if you choose to block third-party cookies in your browser. You will receive an error message that states how you are able to change your settings for third-party cookies, thus enabling you to complete the desired actions.

5.  TEMPORARY AND PERMANENT COOKIES
There are basically two types of cookies, “temporary” cookies and “permanent” cookies. The temporary cookies are linked to the current visit to the Website and are deleted automatically when you close your web browser. In contrast, permanent cookies will be stored on your equipment. Permanent cookies delete themselves after a certain period but will be renewed every time you visit the Website.

6.  HOW TO AVOID AND DELETE COOKIES
If you do not want Shade ApS to place or read cookies on your equipment, you have the possibility of opting out of cookies in your browser, where you can choose which cookies that should be allowed, blocked or deleted. As a user, you need to be aware that the website might not function optimally if you delete or block cookies.

If you wish to remove the cookies that are already on your equipment, and you are using a PC and a newer browser, you can press CTRL + SHIFT + DELETE simultaneously. If this short cut does not work, you can find the support pages for the most commonly used browsers as well as a link to delete flash-cookies here:


Internet Explorer

Mozilla Firefox

Google Chrome

Safari

The Cookie Policy is last updated 09.03.2020

About us

STORY

In 2015, Shade was founded to challenge the way we use and interact with light. To achieve that, Shade established a tight collaboration with designer Øivind Slaatto to continuously develop the ØS1 smart lamp series, which combine cutting edge technology with Scandinavian design.

BETTER LIGHT – BETTER LIVING

We believe that design must be able to improve life to justify its existence.

Light is important. Like food, friends and family we should not take light for granted. If we invest ourselves and give the lighting in our homes the right attention, making sure it is fulfilling our needs, it will give you so much everyday joy and quality in return.

In the morning while enjoying your first cup of coffee, you want a warm and gentle light for waking up. When you sit down to do your paperwork in the evening you need a bit brighter and cooler light, to focus properly. You need a clear light to present the food you have cooked for friends and family, but still soft enough to set a cosy atmosphere. When you’re ready to go to bed you want that soft and warm light again to calm down your body and mind: Better Light - Better Living.

MANIFEST

Light is not only light. It is filled with variations, shadows, and colors that give us energy and tranquillity. But to really experience it we need to be aware and look at the light in a completely different way and grasp the opportunities it gives us.

In a strong association of knowledge about the possibilities and significance of light, the ØS1 gives you a light based on the life-giving light. ØS1 is based on the basic philosophy of creating light that gives you the light you need. It’s about using the opportunities and utilizing the knowledge about the light needed to create a light that creates a good framework for you.

That is precisely why your way of using the light, your understanding of light and the spaces you create with the light are essential to your well-being. In other words, you need light that is more than just light. It must be a light that gives you the opportunity to create the variations, thus giving you the opportunity for the good life where light meets your needs at all times of the day.

             - Øivind Slaatto, Designer

Terms & Conditions

1. General Information


1.1 Company Details
Shade Lights ApS
Toftebakken 7
3460 Birkerød
Denmark
VAT number: 20775874
Customer Service: +45 92 90 00 01
Email: info@shadelights.com


2. Payment


Shade ApS accepts payments made with VISA, Mastercard and Maestro.

 
Payment will be deducted from your account after your order has been shipped. Payments are in Euro (EUR) and include VAT. We do not add any additional fees associated with your order.
Shadelights.com uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. SSL allows our server to automatically establish a secure connection with your web browser. When you enter your credit card number into the order form, it is scrambled, transmitted across the Internet, and then decoded when it gets to us.


3. Shipping


All orders are shipped with Shade’s logistic partners unless otherwise specified. Free shipping and handling are included in your order.
All orders, including international orders, include free shipping and handling. However, please note that you will be responsible for any taxes or duties processed by your country on imported goods.
Delivery to small islands may in some cases have longer delivery times.

We strive to deliver within 5-7 business days. However, in relation to delivery time, we take into account external conditions beyond our control, such as weather conditions, delays at Shade logistic partners or delays at our external partners.


4. Returns and Claims


4.1 Warranty


Under the Danish Sale of Goods Act, a 2-year warranty is granted for the product. The warranty covers errors in material and/or production.
When you shop with us as a consumer, you have a right of 24 months warranty. If your complaint is justified, it means that you can either get the item repaired, exchanged, get the money back or a discount in price, depending on the specific situation. You must inform within a reasonable time that you have discovered the error. If you advertise within two months after the error has been discovered, the complaint is timely.
If your claim is warranted, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging and remember to receive a receipt for shipping so that we can refund your shipping costs.


The item should be sent to:
Shade Lights Aps

Toftebakken 7

3460 Birkerød

Denmark

When you return the item, please provide a detailed description of the problem and send us a mail at info@shadelights.com. Returns will not be accepted as Cash/Collect on Delivery (COD).


4.2 Right of withdrawal


As a consumer, you have 14 days of withdrawal when you shop with us.
The cancellation period expires 14 days after the day you received your product. If you have ordered multiple items in one order, but they are delivered individually, the deadline will run from the day you receive the last item.
The deadline means that you have 14 days from you have received your product, to let us know that you will cancel your purchase. You can send an email
to info@shadelights.com or use our standard return form and include it when you return your item. You can find our return form here. In your message, please make it clear that you wish to use your right to return/right of withdrawal.
You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.

Return shipping and handling costs are paid by the customer.


4.3 Returns


Once Shade has accepted and processed the returned item(s) to ensure the item(s) fulfils the conditions of return, a full refund of the item's price (but excluding shipping and handling charges) will be credited to the same credit or debit card that made the original payment.


4.3.1. Condition of Product


You are liable only for any impairment of the value of the goods, which is due to the handling of the goods other than what is necessary to determine the nature, characteristics and manner of the item. In other words, you can try the product in the same way as if you tried it in a physical store, but you should not take it to real use.
If the product has been used in other ways than described above, we consider the products to be used, which means that, in the case of withdrawal of the purchase, only a portion or none of the purchase amount will be returned.
We recommend returning the item in the original packaging. If the original packing is missing, it may result in a depreciation of the item.


4.3.2 Repayment


If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount for which you are liable. We will refund all payments received from you, including delivery costs (excluding additional delivery costs in cases where you have chosen a different delivery form than the cheapest form of standard delivery that we offer) within 14 days from the date we received your message that you want to use your right of withdrawal.
We will return the money to the same payment method that you used to make the original purchase unless otherwise agreed.
We can withhold payment until we receive the product unless you send us documentation that the product has been returned.


The item should be sent to:
Shade Lights Aps
Toftebakken 7
3460 Birkerød

Denmark


Returns will not be accepted as Cash/Collect on Delivery (COD).


5. Complaints

As a consumer you can complain about your purchase, please write to info@shadelights.com. If we are unable to find a solution, you can file a complaint with
the Centre for Complaints:


Centre for Complaints
Nævnenes Hus
Toldboden 2
8800 Viborg


www.forbrug.dk


If you are resident in an EU country other than Denmark, you can appeal to the EU Commission online complaint portal here. 


6. Disclaimer


To the fullest extent possible, Shade ApS provides accurate content on this website.
Occasionally there may be price changes, sold-out goods and unintentional errors on the website. We reserve the right not to be liable for errors or changes incurred in this respect.
Unless otherwise stated, no employee, affiliate or representative of Shade ApS is liable for damages arising from the use of this website or the products and services sold on this website.


7. Trademarks


You are not permitted to use any product designs, product names or trademarks represented on this site without the prior written consent of Shade ApS. Shade ApS reserves all rights. This website and all contents are protected by copyright laws, trademark laws, and other applicable laws. You are not permitted to copy, reproduce, republish, upload, post, transmit or distribute in any way the contents of this website including all text, images, and layout without the prior written consent of Shade ApS.


8. Contact


You can contact us per phone at +45 92 90 00 01 or via mail info@shadelights.com. We will get back to you within 5 working days.
Terms & conditions are last updated 21.02.2020

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