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FAQ
SETUP
Can I connect the Shade Pendant ØS1 to a regular power outlet?
No. The Shade Pendant ØS1 needs to be installed with the provided cable and base,
to secure the correct power supply. It is very important to read the Installation Guide
arefully before installing the Shade Pendant ØS1.
Should you by mistake connect the Shade Pendant ØS1 directly to a regular power
outlet, the module will be damaged. Such conduct will result in a void guarantee.
Can I install the Shade Pendant ØS1 on a dimmer-switch?
No. If you connect the Shade Pendant ØS1 to a power supply connected to a dimmer-
switch, it will in worst case destroy your Shade Pendant ØS1. You can adjust the Shade
Pendant ØS1’s light intensity with the Better Light App or the Shade Node.
How to set up the ØS1?
After installing your Shade Pendant ØS1, you can download the Better Light App and
add Shade Pendant ØS1 and Shade Node to the Better Light App. Now you will be able
to create your own moods and control these moods with the Shade Node.
Get the Better Light App from App Store or Google Play.
For more info please watch this video guide.
My ØS1 does not react to the Better Light App. What to do?
Make sure that you have installed the ØS1 correctly. If the ØS1 is not connected to the right power supply, it will not be visible to the Better Light App. Consult your Installation Guide. Check if you have installed the cable from the ØS1 correctly in the base. The regular cable (which you provide), needs to be connected from the base to the power outlet.
If your ØS1 is visible in the Better Light app make sure that the connection is turned on to control the light.
Are you still experiencing issues with your ØS1 connection, please contact customer support: info@shadelights.com.
My ØS1 does not react to the Shade Node. What to do?
To control your ØS1 make sure the Shade Node is installed in the same group as the ØS1 in the Better Light app. Your smartphone and Node cannot be connected to the ØS1 at the same time. Disconnect your smartphone in the Better Light app to control the light with the Node.
Does the ØS1 always turn on in the same light setting?
No. The Shade Pendant ØS1 will remember your latest light setting when turning off the light and start up like that, when you turn on the light again with the Shade Node or the Better Light App.
Why use Bluetooth technology?
Using Bluetooth technology allows us to make a stand-alone product that will work straight out of the box. Regardless of whether you have Wi-Fi or not, regardless if your Wi-Fi is down or not. It secures your data and ensures you will always have light.
You will need an Android smartphone with Bluetooth LE or an iPhone 5 or newer.
COMPLETE SETUP AND USER GUIDE
BETTER LIGHT APP
How do I get the Better Light app?
You can get the Better Light App for Android phones or iPhone 5 or newer. The Better Light App can be downloaded from App Store or Google Play.
We are frequently updating the Better Light App. Download the latest version to get the newest features. Do you experience issues with the Better Light App, please contact customer support: info@shadelights.com.
When adding the ØS1 or Shade Node to the Better Light App, I’m told that they are already connected to a phone. What do I do?
To disconnect from a phone you need to reset the ØS1 or Shade Node to connect to another phone.
This video guide shows how to reset the ØS1, Shade Node and the Better Light App. Do you experience issues with this procedure, please contact customer support: info@shadelights.com.
Why can’t I control the ØS1 with the Better Light App and the Shade Node at the same time?
Unfortunately it’s not possible to have both the Better Light App and the Shade Node connected at the same time. If you wish to use the Shade Node after using the Better Light App, you need to disconnect the app by clicking the “disconnect” button at the upper right corner of the Better Light App. Please see this video guide for more info.
SHADE NODE
How do I control the Shade Pendant ØS1 with the Shade Node?
The Shade Node is a handy device perfect for everyday control of your Shade Pendant ØS1. It has 3 features:
- A simple click on the front of the Shade Node turns Shade Pendant ØS1 on or off.
- A twist of the Shade Node outer ring cycles through the predefined or customized moods you have created with the Better Light App.
- With both at push and a twist at the same time you will be able to control the light intensity.
How do I change the battery in my Shade Node?
If you need to change the battery in the Shade Node, remove the battery cover and replace the battery with a CR 2032 Lithium battery.
RESET
How do I reset my ØS1?
There are two methods to reset your ØS1 devices.
Method 1: Use the physical reset button on the ØS1 light module:
(Image)
Reset the ØS1 – step 1/2
Make sure that the ØS1 is powered on.
Looking at the ØS1 from top you will find a small hole.
Reset the ØS1 – step 2/2
Use a paper clip or something similar to access the button hidden beneath the hole.
IMPORTANT!: Do only push the button briefly. Do not hold down the button.
When you feel a click, let go and the middle zone of the ØS1 will turn blue. Now the ØS1 is reset.
Repeat this with all your ØS1s.
Method 2: Use your regular wall switch to reset your ØS1 device
- Make sure your lamp is turned on.
- Turn your lamp off and on 5 times. It is important the the lamp is completely turned off and on before turning it on/off again, otherwise the reset won’t complete.
- When the ØS1 has been turned on for the fifth time wait up to 10 seconds and the middle zone of the lamp will turn blue. This indicates that the ØS1 is reset.
For further instructions please see this video tutorial.
How do I reset my Shade Node?
Reset Shade Node - 1/2
Open the battery case, very gently.
There is a button located next to the battery.
Reset Shade Node - 2/2
Push the button, with a thin, nonconductive item, a toothpick for instance.
When pushing the button, you will feel and hear a subtle click and the Node is now reset.
Now go back to the app and carefully follow in-app guide...
SALES
AGENTS
Sales agent - Spain Coming soon
Terms & Conditions
1. General Information
1.1 Company Details
Shade ApS
Herlev Hovedgade 195 A, 3.TH
2730 Herlev
Denmark
Denmark
VAT number: 37199494
Customer Service: +45 92 90 00 01
Email: info@shadelights.com
2. Payment
Shade ApS accepts payments made with VISA, Mastercard and Maestro.
Payment will be deducted from your account after your order has been shipped. Payments are in Euro (EUR) and include VAT. We do not add any additional fees associated with your order.
Shadelights.com uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. SSL allows our server to automatically establish a secure connection with your web browser. When you enter your credit card number into the order form, it is scrambled, transmitted across the Internet, and then decoded when it gets to us.
3. Shipping
All orders are shipped with Shade’s logistic partners unless otherwise specified. Free shipping and handling are included in your order.
All orders, including international orders, include free shipping and handling. However, please note that you will be responsible for any taxes or duties processed by your country on imported goods.
Delivery to small islands may in some cases have longer delivery times.
We strive to deliver within 5-7 business days. However, in relation to delivery time, we take into account external conditions beyond our control, such as weather conditions, delays at Shade logistic partners or delays at our external partners.
4. Returns and Claims
4.1 Warranty
Under the Danish Sale of Goods Act, a 2-year warranty is granted for the product. The warranty covers errors in material and/or production.
When you shop with us as a consumer, you have a right of 24 months warranty. If your complaint is justified, it means that you can either get the item repaired, exchanged, get the money back or a discount in price, depending on the specific situation. You must inform within a reasonable time that you have discovered the error. If you advertise within two months after the error has been discovered, the complaint is timely.
If your claim is warranted, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging and remember to receive a receipt for shipping so that we can refund your shipping costs.
The item should be sent to:
Shade Aps
Herlev Hovedgade 195 A, 3.TH
2730 Herlev
Denmark
When you return the item, please provide a detailed description of the problem and send us a mail at info@shadelights.com. Returns will not be accepted as Cash/Collect on Delivery (COD).
4.2 Right of withdrawal
As a consumer, you have 14 days of withdrawal when you shop with us.
The cancellation period expires 14 days after the day you received your product. If you have ordered multiple items in one order, but they are delivered individually, the deadline will run from the day you receive the last item.
The deadline means that you have 14 days from you have received your product, to let us know that you will cancel your purchase. You can send an email
to info@shadelights.com or use our standard return form and include it when you return your item. You can find our return form here. In your message, please make it clear that you wish to use your right to return/right of withdrawal.
You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.
Return shipping and handling costs are paid by the customer.
4.3 Returns
Once Shade has accepted and processed the returned item(s) to ensure the item(s) fulfils the conditions of return, a full refund of the item's price (but excluding shipping and handling charges) will be credited to the same credit or debit card that made the original payment.
4.3.1. Condition of Product
You are liable only for any impairment of the value of the goods, which is due to the handling of the goods other than what is necessary to determine the nature, characteristics and manner of the item. In other words, you can try the product in the same way as if you tried it in a physical store, but you should not take it to real use.
If the product has been used in other ways than described above, we consider the products to be used, which means that, in the case of withdrawal of the purchase, only a portion or none of the purchase amount will be returned.
We recommend returning the item in the original packaging. If the original packing is missing, it may result in a depreciation of the item.
4.3.2 Repayment
If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount for which you are liable. We will refund all payments received from you, including delivery costs (excluding additional delivery costs in cases where you have chosen a different delivery form than the cheapest form of standard delivery that we offer) within 14 days from the date we received your message that you want to use your right of withdrawal.
We will return the money to the same payment method that you used to make the original purchase unless otherwise agreed.
We can withhold payment until we receive the product unless you send us documentation that the product has been returned.
The item should be sent to:
Shade Aps
Herlev Hovedgade 195 A, 3.TH
2730 Herlev
Denmark
Returns will not be accepted as Cash/Collect on Delivery (COD).
5. Complaints
As a consumer you can complain about your purchase, please write to info@shadelights.com. If we are unable to find a solution, you can file a complaint with
the Centre for Complaints:
Centre for Complaints
Nævnenes Hus
Toldboden 2
8800 Viborg
If you are resident in an EU country other than Denmark, you can appeal to the EU Commission online complaint portal here.
6. Disclaimer
To the fullest extent possible, Shade ApS provides accurate content on this website.
Occasionally there may be price changes, sold-out goods and unintentional errors on the website. We reserve the right not to be liable for errors or changes incurred in this respect.
Unless otherwise stated, no employee, affiliate or representative of Shade ApS is liable for damages arising from the use of this website or the products and services sold on this website.
7. Trademarks
You are not permitted to use any product designs, product names or trademarks represented on this site without the prior written consent of Shade ApS. Shade ApS reserves all rights. This website and all contents are protected by copyright laws, trademark laws, and other applicable laws. You are not permitted to copy, reproduce, republish, upload, post, transmit or distribute in any way the contents of this website including all text, images, and layout without the prior written consent of Shade ApS.
8. Contact
You can contact us per phone at +45 92 90 00 01 or via mail info@shadelights.com. We will get back to you within 5 working days.
Terms & conditions are last updated 21.02.2020
About us
STORY
In 2015, Shade was founded to challenge the way we use and interact with light. To achieve that, Shade established a tight collaboration with designer Øivind Slaatto to continuously develop the ØS1 smart lamp series, which combine cutting edge technology with Scandinavian design.
BETTER LIGHT – BETTER LIVING
We believe that design must be able to improve life to justify its existence.
Light is important. Like food, friends and family we should not take light for granted. If we invest ourselves and give the lighting in our homes the right attention, making sure it is fulfilling our needs, it will give you so much everyday joy and quality in return.
In the morning while enjoying your first cup of coffee, you want a warm and gentle light for waking up. When you sit down to do your paperwork in the evening you need a bit brighter and cooler light, to focus properly. You need a clear light to present the food you have cooked for friends and family, but still soft enough to set a cosy atmosphere. When you’re ready to go to bed you want that soft and warm light again to calm down your body and mind: Better Light - Better Living.
MANIFEST
Light is not only light. It is filled with variations, shadows, and colors that give us energy and tranquillity. But to really experience it we need to be aware and look at the light in a completely different way and grasp the opportunities it gives us.
In a strong association of knowledge about the possibilities and significance of light, the ØS1 gives you a light based on the life-giving light. ØS1 is based on the basic philosophy of creating light that gives you the light you need. It’s about using the opportunities and utilizing the knowledge about the light needed to create a light that creates a good framework for you.
That is precisely why your way of using the light, your understanding of light and the spaces you create with the light are essential to your well-being. In other words, you need light that is more than just light. It must be a light that gives you the opportunity to create the variations, thus giving you the opportunity for the good life where light meets your needs at all times of the day.
- Øivind Slaatto, Designer
