FAQ

SETUP

 

Can I connect the Shade Pendant ØS1 to a regular power outlet?

No. The Shade Pendant ØS1 needs to be installed with the provided cable and base,
to secure the correct power supply. It is very important to read the Installation Guide
arefully before installing the Shade Pendant ØS1. 

Should you by mistake connect the Shade Pendant ØS1 directly to a regular power
outlet, the module will be damaged. Such conduct will result in a void guarantee.

Can I install the Shade Pendant ØS1 on a dimmer-switch?

No. If you connect the Shade Pendant ØS1 to a power supply connected to a dimmer-
switch, it will in worst case destroy your Shade Pendant ØS1. You can adjust the Shade
Pendant ØS1’s light intensity with the Better Light App or the Shade Node.

How to set up the ØS1?

After installing your Shade Pendant ØS1, you can download the Better Light App and
add Shade Pendant ØS1 and Shade Node to the Better Light App. Now you will be able
to create your own moods and control these moods with the Shade Node.

Get the Better Light App from App Store or Google Play.

For more info please watch this video guide.

 

My ØS1 does not react to the Better Light App. What to do?

Make sure that you have installed the ØS1 correctly. If the ØS1 is not connected to the right power supply, it will not be visible to the Better Light App. Consult your Installation Guide. Check if you have installed the cable from the ØS1 correctly in the base. The regular cable (which you provide), needs to be connected from the base to the power outlet.

 

If your ØS1 is visible in the Better Light app make sure that the connection is turned on to control the light.

 

Are you still experiencing issues with your ØS1 connection, please contact customer support: info@shadelights.com.

My ØS1 does not react to the Shade Node. What to do?

To control your ØS1 make sure the Shade Node is installed in the same group as the ØS1 in the Better Light app. Your smartphone and Node cannot be connected to the ØS1 at the same time. Disconnect your smartphone in the Better Light app to control the light with the Node. 

 

Does the ØS1 always turn on in the same light setting?
No. The Shade Pendant ØS1 will remember your latest light setting when turning off the light and start up like that, when you turn on the light again with the Shade Node or the Better Light App.

 

Why use Bluetooth technology?
Using Bluetooth technology allows us to make a stand-alone product that will work straight out of the box. Regardless of whether you have Wi-Fi or not, regardless if your Wi-Fi is down or not. It secures your data and ensures you will always have light. 

You will need an Android smartphone with Bluetooth LE or an iPhone 5 or newer.

 

COMPLETE SETUP AND USER GUIDE 

 

 

BETTER LIGHT APP

 

How do I get the Better Light app?

You can get the Better Light App for Android phones or iPhone 5 or newer. The Better Light App can be downloaded from App Store or Google Play.

 

We are frequently updating the Better Light App. Download the latest version to get the newest features. Do you experience issues with the Better Light App, please contact customer support: info@shadelights.com.

 

When adding the ØS1 or Shade Node to the Better Light App, I’m told that they are already connected to a phone. What do I do?
To disconnect from a phone you need to reset the ØS1 or Shade Node to connect to another phone. 

 

This video guide shows how to reset the ØS1, Shade Node and the Better Light App. Do you experience issues with this procedure, please contact customer support: info@shadelights.com.

Why can’t I control the ØS1 with the Better Light App and the Shade Node at the same time?
Unfortunately it’s not possible to have both the Better Light App and the Shade Node connected at the same time. If you wish to use the Shade Node after using the Better Light App, you need to disconnect the app by clicking the “disconnect” button at the upper right corner of the Better Light App. Please see this video guide for more info.

SHADE NODE

 

How do I control the Shade Pendant ØS1 with the Shade Node?
The Shade Node is a handy device perfect for everyday control of your Shade Pendant ØS1. It has 3 features: 

  1. A simple click on the front of the Shade Node turns Shade Pendant ØS1 on or off. 
  2. A twist of the Shade Node outer ring cycles through the predefined or customized moods you have created with the Better Light App. 
  3. With both at push and a twist at the same time you will be able to control the light intensity.

 

How do I change the battery in my Shade Node?
If you need to change the battery in the Shade Node, remove the battery cover and replace the battery with a CR 2032 Lithium battery.

RESET

 

How do I reset my ØS1?

There are two methods to reset your ØS1 devices. 

 

Method 1: Use the physical reset button on the ØS1 light module:

 (Image)

Reset the ØS1 – step 1/2

Make sure that the ØS1 is powered on.

Looking at the ØS1 from top you will find a small hole.

Reset the ØS1 – step 2/2

Use a paper clip or something similar to access the button hidden beneath the hole.

 

IMPORTANT!: Do only push the button briefly. Do not hold down the button.

When you feel a click, let go and the middle zone of the ØS1 will turn blue. Now the ØS1 is reset.

Repeat this with all your ØS1s.

 

Method 2: Use your regular wall switch to reset your ØS1 device

 

  • Make sure your lamp is turned on.
  • Turn your lamp off and on 5 times. It is important the the lamp is completely turned off and on before turning it on/off again, otherwise the reset won’t complete.
  • When the ØS1 has been turned on for the fifth time wait up to 10 seconds and the middle zone of the lamp will turn blue. This indicates that the ØS1 is reset.

 

For further instructions please see this video tutorial.

 

How do I reset my Shade Node?

 

Reset Shade Node - 1/2

Open the battery case, very gently.

There is a button located next to the battery.

 

Reset Shade Node - 2/2

Push the button, with a thin, nonconductive item, a toothpick for instance.

When pushing the button, you will feel and hear a subtle click and the Node is now reset.

Now go back to the app and carefully follow in-app guide...